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Course title: Assertiveness

Brief description
Assertiveness is about being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. The words we say, how we say them and the body language we use all convey messages to others. In this course you are going to examine aggressive, submissive (or accommodating/passive), and assertive behaviour to understand the characteristics of each and their possible consequences. You will also examine ways of modifying your behaviour to improve your effectiveness.

Topics covered

  • Underlying Beliefs
  • Negative Inner Dialogues and Bill of Rights
  • Responsibilities
  • Assertiveness Techniques
  • Role play practice activity

Duration: 2 hours   Learning mode: Online   Cost: £30.00 + vat

Course title: Influencing skills

Brief description
In this short CPD course topic we will examine what influence is and the managerial situations in which it may be used. We will explore this in relation to power and consider particular influencing strategies that a manager might use.

Topics covered

  • Influence, Persuasion and Power
  • Managerial Situations in Which Influence can be Used
  • Types of Power
  • Underlying Principles Affecting Influence
  • Power- Push Strategies to Influence Behaviour
  • Influence Pull Strategies

Duration: 2 hours   Learning mode: Online   Cost: £30.00 + vat

Course title: Stress management

Brief description
In this CPD course we will explore what stress is, people’s responses to stress and how stress can be managed.

Topics covered

  • The Stress response
  • Main Stages in our stress response
  • Stressors
  • Links between stress and illness
  • Personality and stress – Type ‘A’ and Type ‘B’ behaviours
  • The distress cycle
  • Managing stress

Duration: 2 hours   Learning mode: Online   Cost: £30.00 + vat

Course title: Negotiation

Brief description
In this CPD course we will examine the process of negotiating, when negotiation might be used, and the types of behaviour that negotiators might adopt.

Topics covered

  • Introduction
  • The negotiation process
  • Preparing to negotiate
  • Negotiation behaviours
  • Behaviours during debate/argue/discuss phase
  • Proposing and bargaining behaviours

Duration: 3 hours   Learning mode: Online   Cost: £35.00 + vat

Course title: Time management

Brief description
In this CPD course we will examine why we may not accomplish all that we want. We will also look at the behaviours associated with poor time management and those used by effective or successful people. We will also look at the links between stress, our use of assertive behaviour and time management

Topics covered

  • Life priorities
  • Where Does the Time Go?
  • Time stealers
  • Time logs/diaries
  • Priority setting
  • Stress
  • Five minute rule
  • Planning and scheduling time

Duration: 2 hours   Learning mode: Online   Cost: £30.00 + vat

Course title: Manage your professional development

Brief description
This CPD course is about managing your personal resources (particularly knowledge, understanding, skills experience and time) and your professional development in order to achieve your work objectives and your career and personal goals. You need to understand your work role and how it fits into the overall vision and objectives of your organisation, whilst also understanding what is driving you in terms of your values and your career and wider personal aspirations.

Topics covered

  • The importance of considering your values, career and personal goals
  • Set SMART objectives
  • How to identify development needs to address any identified gaps
  • Developing an effective professional development plan
  • The range of different learning styles and how to identify which style works best for you
  • Monitoring the quality of your work and progress against requirements and plans
  • Review your performance against your job responsibilities
  • Gather good sources of feedback and evaluate your performance

Duration: 3 hours   Learning mode: Online   Cost: £35.00 + vat

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