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Course title: Assign and monitor the progress and quality of work

Brief description
This course is about how you make sure that the work for which you and your team are responsible is carried out effectively. You will focus on aspects such as ensuring that the work required in your area of responsibility is effectively planned and fairly allocated to individuals and/or teams and monitoring the progress and quality of the work of these individuals and/or teams to ensure that the required level or standard of performance is being met.

Topics covered

  • Clarify work within your area of responsibility effectively
  • Take account of health and safety issues in assigning and monitoring of work
  • Produce a plan of work and identify priorities, resources and any critical activities
  • Encourage team members to ask questions and/or seek clarification in relation to their assigned work
  • Provide prompt and constructive feedback to individuals and/or teams
  • Identify performance below established standards and discuss ways to improve
  • Foresee problems and events and ways to support individuals and teams in dealing with them

Duration: 4 hours   Learning mode: Online   Cost: £40.00 + vat

Course title: Coaching and mentoring

Brief description
In this CPD course you will be looking at coaching and mentoring and the contributions that you as a manager can make to the development of people. This is an important part of performance management. By helping people to develop you can, as a manager, help your staff to improve their performance whatever their current level of performance.

Topics covered

  • The role of coaching in an organisation
  • Beliefs – how it affects us
  • Beliefs – links to Performance
  • Identify where and how different coaching approaches should be used
  • Identify the difficulties in coaching and how these may be overcome
  • The GROW model
  • The Role and Qualities of a Coach
  • The Role of Mentoring

Duration: 2 hours   Learning mode: Online   Cost: £30.00 + vat

Course title: Managing conflict in the workplace

Brief description
In this course you will explore causes of conflict in the workplace, the effects that conflict might have on individuals, teams and the organisation, and methods for addressing conflict. Conflict in the workplace occurs between people when attitudes, values, expectations, motives or activities are perceived as being incompatible. You will look at interpersonal conflict and the contributions that you as a manager will need to make to dealing with conflict.

Topics covered

  • Influence of Conflict Studies
  • Frames of Reference for Conflict
  • Organisational Structure and Conflict
  • Co-ordinating and Conflict
  • Conflict Resolution

Duration:3 hours  Learning mode:Online  Cost:£35.00 + vat

Course title: Develop productive working culture

Brief description
The purpose of this CPD course is to give you a basic knowledge that in developing productive working relationships with colleagues in your own organisation and in other organisations with which your organisation works. It also covers establishing productive relationships with stakeholders.

Topics covered

  • The importance of developing productive working relationships with colleagues and stakeholders
  • Effective communication and its application with colleagues and stakeholders
  • The importance of creating an environment of trust and mutual respect.
  • Understanding and handling difficult situations and providing support to move things forward
  • Identify and manage conflicts of interest with colleagues and stakeholders
  • How to manage the expectations of colleagues and stakeholders
  • Provide useful feedback on the effectiveness of working relationships

Duration: 3 hours   Learning mode: Online   Cost: £35.00 + vat

Course title: Managing interpersonal conflict

Brief description
In this course we will be looking at interpersonal conflict and the contributions that you as a manager will need to make to dealing with conflict. Conflict is inevitable. The best run people-focussed organisations experience conflict. Interpersonal conflict occurs between people when attitudes, values, expectations, motives or activities are perceived as being incompatible.

Topics covered

  • Identify the sources of conflict
  • Identify the focus of the conflict
  • Recognise different responses to conflict
  • Identify the appropriateness of third party intervention

Duration: 2 hours  Learning mode: Online  Cost: £30.00 + vat

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