Managing conflict in the workplace
In this course you will explore causes of conflict in the workplace, the effects that conflict might have on individuals, teams and the organisation, and methods for addressing conflict. Conflict in the workplace occurs between people when attitudes, values, expectations, motives or activities are perceived as being incompatible. You will look at interpersonal conflict and the contributions that you as a manager will need to make when dealing with conflict.
Topics covered
- Influence of Conflict Studies
- Frames of Reference for Conflict
- Organisational Structure and Conflict
- Co-ordinating and Conflict
- Conflict Resolution
